In this episode, Krish Swamy, Chief Data & Analytics Officer at Citizens Financial, joins Jonathan Steinert from Guidehouse to discuss:

• How Citizens uses centralized ML platforms to scale fraud detection
• Real-world GenAI use cases in summarization, complaint analysis, and knowledge management
• A secure, in-house approach to GenAI that puts humans first

“It’s about enabling people — customers, employees, colleagues — to be more effective.”

Tune in for practical, thoughtful insights into enterprise AI done right.