In this episode, David Mayer, Global Director of Data, Analytics & Quality at Hyatt, joins ThoughtSpot’s Cindi Howson to unpack how Hyatt is turning data into better service — across 1,400+ hotels worldwide.

From real-time sentiment analysis to natural language dashboards for hotel GMs, Mayer discusses:

• How data informs personalization from booking to checkout
• The rise of automation and AI agents in customer service
• Making insights accessible to operators — not just analysts
• Hyatt’s evolving AI roadmap for 2025 and the Apple Leisure Group integration

A must-listen for data leaders, hospitality innovators, and anyone rethinking how AI connects business with people.