As organizations confront fragmented data and fast-rising customer expectations, Chief Data Officers (CDOs) are uniquely positioned to turn data assets into competitive advantage. Yet a confidence gap persists: while 69% of IT teams rate their customer data quality as excellent, only 51% of business teams agree.

This executive roundtable—hosted by Informatica with two seasoned data leaders—goes beyond theory to unpack what actually works. Hear how enterprises are building trust across IT and business, preparing data for AI and AI agents, and delivering measurable, personalized customer engagement.

What you’ll learn

• Bridging the trust gap: How leading CDOs align IT and business perspectives on data quality to power CX.
• Data readiness for AI and agents: Practical steps to prepare data and operationalize AI for personalization at scale.
• Measuring impact: Techniques to connect data initiatives to tangible CX outcomes and KPIs.
• Future-proofing CX: Forward-looking strategies that integrate CX, AI, and data to create durable competitive advantage.
  

Speakers

• Sravan Kasarla, Commonwealth Financial Network Chief Data Officer – Head of Data Strategy, Engineering & Management
• Luciano Miranda, Medtronic Vice President – Advanced Analytics, Global Operations & Supply Chain
• Moderator: Monica Mullen, Informatica Director of Product Marketing