John Hancock has introduced a new generative AI-powered underwriting support tool, Quick Quote, aimed at significantly shortening the preliminary assessment process for life insurance applications in the U.S.
The tool is among the first reasoning-based GenAI quote engines in the domestic life insurance market and is designed to deliver faster, more consistent initial assessments for agents handling less complex cases. According to the company, Quick Quote can cut the average turnaround time for preliminary underwriting from about one day to as little as 15 minutes.
“At John Hancock, we are always looking to leverage the most innovative technology to enhance and streamline the purchase experience for both our customers and our distribution partners, which is why we’re proud to bring the innovative GenAI-based Quick Quote tool to market,” said Brooks Tingle, president and CEO, John Hancock. “Quick Quote delivers faster, more consistent initial underwriting assessments in response to agent inquiries, enhancing our underwriting efficiency and creating a more frictionless experience.”
Built to handle scale, the system is capable of processing more than 4,000 quote requests each month, allowing human underwriters to concentrate on complex cases and formal applications. Quick Quote was first piloted at the end of 2024 and has already supported more than 20,000 cases.
“Quick Quote isn’t just about efficiency. It’s about streamlining the life insurance purchase experience,” said Hector Martinez, Head of Insurance, John Hancock. “By harnessing advanced AI capabilities in this way, we’re able to deliver faster initial assessments and make our solutions more accessible for advisors.”
The launch aligns with a broader push by John Hancock and its parent company, Manulife, to embed artificial intelligence responsibly across operations as part of a long-term strategy to improve efficiency, support growth, and enhance customer and advisor experiences.